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Price
£19.99
OVERVIEW
Course Information
Certificate on CompletionIf consumers have a complaint about a good or service they have bought, instead of going to court, they can choose Alternative Dispute Resolution (ADR). The term ADR includes all the ways of resolving a complaint which do not involve going to court.
This course takes you through both sides of the requirements detailing the options available..
This course is made up of video and a quiz, and accounts for 1 unit of CPD. One unit is the equivalent of one hour of learning.
A certificate will be issued on completion.
This course is made up of the following sections:
- Alternative Dispute Resolution (video)
- Alternative Dispute Resolution (quiz)
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