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After you have completed the form below, you should receive immediate confirmation of your submission. You should expect an individual response within 48 hours. After this, all communication will be replied to within five days until the issue is resolved. Should you encounter any problem with this process, you can email Please include a copy of any previous correspondence.

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Below are collection of Frequently Asked Questions. Please have a look at these before submitting your question. Also you could check the LearnSignal Community for further discussions on a variety of topics, including exam related and platform related questions.

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Complaints Process

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