If consumers have a complaint about a good or service they have bought, instead of going to court, they can choose Alternative Dispute Resolution (ADR). The term ADR includes all the ways of resolving a complaint which do not involve going to court. This course takes you through both sides of the requirements detailing the options available.
This course is made up of a video, questions and additional reading materials and accounts for 1 units of CPD. One unit is the equivalent of one hour of learning